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"Amazing site! as well as numerous ways to earn as you spend these guys are falling over themselves to find ways to give it away for free, totaly fun but totally MONEYMADNESS! the only thing more mad would be to miss out!"

Andrew - Cardiff


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Knowledgebase Sections

We hope you find the answer to your query within our knowledgebase. If not, feel free to submit a ticket and we will deal with it as soon as possible.

Moneyback queries

  1. Why is a purchase I made not showing up in my account?
  2. When will I receive payment?
  3. The status column reports a recent transaction as 'pending'. What does this mean?
  4. Why does it take so long for a transaction to show up?
  5. Why do I have to wait until I reach £35 before you make payment?
  6. How do you issue payment?
  7. Why has some moneyback been removed from my account balance?
  8. I have achieved the £35 minimum threshold over 30 days ago but still haven’t been paid?
  9. Why does Pru Health/Alliance & Leicester take so long to pay?
  10. You say 65 days to confirm, but its been longer?

Maintaining my account details

  1. How do I update my account information?
  2. I've forgotten or lost my password
  3. How do I unsubscribe from the newsletter?

General queries

  1. How does MoneybackMadness work?
  2. Does it cost anything to join?
  3. My favourite shop is not listed, can I suggest it?
  4. Referring Friends
  5. MonsterPoints Scheme
  6. You giveaway £10 just for joining - what's the catch?
  7. How do I earn moneyback from the shops?
  8. Why do I need to log in?
  9. I referred someone, but they aren't showing as a referral?
  10. My referral has over £35, where is my £5 referral fee?

Technical problems

  1. Login problems
  2. Broken Retailer Links
  3. I have not received my welcome email
  4. I have forgotten my password
  5. I click on a retailer, but it doesn't show?

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