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Knowledgebase Sections

We hope you find the answer to your query within our knowledgebase. If not, feel free to submit a ticket and we will deal with it as soon as possible.

Moneyback queries

1. Why is a purchase I made not showing up in my account?
2. When will I receive payment?
3. The status column reports a recent transaction as 'pending'. What does this mean?
4. Why does it take so long for a transaction to show up?
5. Why do I have to wait until I reach £35 before you make payment?
6. How do you issue payment?
7. Why has some moneyback been removed from my account balance?
8. I have achieved the £35 minimum threshold over 30 days ago but still haven’t been paid?
9. Why does Pru Health/Alliance & Leicester take so long to pay?
10. You say 65 days to confirm, but its been longer?

Maintaining my account details

1. How do I update my account information?
2. I've forgotten or lost my password
3. How do I unsubscribe from the newsletter?

General queries

1. How does MoneybackMadness work?
2. Does it cost anything to join?
3. My favourite shop is not listed, can I suggest it?
4. Referring Friends
5. MonsterPoints Scheme
6. You giveaway £10 just for joining - what's the catch?
7. How do I earn moneyback from the shops?
8. Why do I need to log in?
9. I referred someone, but they aren't showing as a referral?
10. My referral has over £35, where is my £10 referral fee?

Technical problems

1. Login problems
2. Broken Retailer Links
3. I have not received my welcome email
4. I have forgotten my password
5. I click on a retailer, but it doesn't show?

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